massachusetts, kim langley of phoenix, arizona, nick langley of phoenix, arizona, ken rimer of hammond, wisconsin, jane rimer of wisconsin and don igele of minnesota, randolph radabaker of baldwin, wisconsin. i'd like to introduce the department of transportation worst nightmare, the head of the center for safety and has done remarkable work on this issue. >> i am clarence detlo from the center for auto safety. general motors head the problem for years. nhtsa missed the obvious warning signs and people needlessly died in crashes because of defective decisionmaking at general motors. and the government. this is a complete failure of the recall system and we must change the law to reform that system. any good engineer testing these switches would realize it's too easy to change the switch from position to e on the accessory position. in fact, g.m. engineers did recognize this. they recommended a different switch to be put in production but g.m. management rejected that. when the switches were put in production and people started dying in crashes, g.m. engineers recommended a fix but g.m. management said