>> jason carol there in hollis, queens. they're not wrong that area is prone to flooding. but some of her frustration and anger is exactly based on that, jason. they didn't see ida coming this way, this intense but people should have known they would need more help, and where is it? >> i mean, look, when you think about what's happened here the nypd, chris, made what? 69 water rescue, but they were not able to save the two people who died here in the home right behind me. just to give you a little background they were in the basement, a mother and son. the water came in so quickly they were just unable to get out in enough time. and you heard the anger there. there's a lot of sadness in this community, a tight-knit community. as you said this is a neighborhood that has flooded many times in the past. they've all seen it flood many times in the past. but they complained to the city over and over. they said this is a situation that needs to be addressed or something tragic is going to happen. that's why there's so much frustration. that's in part why there's so much anger he