. >> jason morsales is cultural royalty.ist, elliss marcellus, who died from covid. >> i was glad to see there was a float that honored my father. >> he finds special meaningea c. >> does it inspire you personally to see all this? >> yes. this is an inspiration. and i had think the inspiration is to percent vservere. >> we are going to do a party like no place has seen. >> i will y there doesn've can s move us all. new orleans. y humblurse exalt you. hi, i'm joel osteen. i'm excited about being with you every week. i hope you'll tune in. you'll be inspired, you'll be encouraged. i'm looking forward to seeing you right here. you are fully loaded and completely equipped for the race that's been designed for you. >>> the pandemic is keeping people at home taking care of business by phone. a by-product, more time spent on hold. as we found out, on the road. >> if you had issue of any delivery, questioned any bill or service, chances are you have been told to hold. >> just bare with me a moment. >> reporter: because of the pandem