well, as jay schadler finds out tonight, it eelgs not always so trustworthy. reretraces a journey that was quite literally hell on wheels for one family. lost in the hottest place on earth. the one thing they were counts on to save them didn't. their gps. ♪ on a dark desert highway >> reporter: inside the little grey hyundai, sailing along with "hotel california" playing on the radio, is donna cooper. donna, her daughter gina and their friend jenny leeung visiting from hong kong are on a day trip to an old mansion turned tourist museum in death valley. >> i had never been to scotty's castle, i'd been saying for years i'd like to go, but i never went. it's a nice day trip. >> reporter: they recently returned to death valley to relive their memories. what was the day like? >> beautiful, gorgeous. >> hot. >> hot. >> reporter: so it was a good day to take a trip? >> yeah. >> turn left on california 190. >> reporter: also along for the ride, donna's trusty gps, nicknamed "nell." >> i named her after my mother, who was always telling me how to do things and where to