is there anything that you can help in that case. >> she's looking at you, jeanann >> i'm going to take this. tommy and i discussed briefly why you were outlining that litany of tenant problems that perhaps you or somebody you know is having. typically the way the code enforcement outreach program works, you as the owner or you are representing the owner and you have a tenant who is not paying or they are harassing you or they are doing things that are causing you problems in your relationship, you would call us and then we would call tommy's organization and he would talk to your tenant as we are counseling you. so there are certain laws that have to be followed by tenants and by owners. and we would assist you in your part of it and tommy would counsel the tenants on what their responsibilities are such as paying rent, et cetera. at some point, you know, there are ways and there are education courses that we provide with dbi and other city organizations about how to structure your tenancy relationships as to avoid some of these problems. so, you know, there are certain things that can

. >> thank you, jeanann. now i'd like to introduce tommy avacola >> thank you. i think jeanann said a lot of what i was going to say about the purpose of the program and how it works so maybe i'll jump in and talk about the tenant end of it. basically, a tenant walks into our office, we have counseling 1:00 to 5:00 on weekdays. a tenant walks in, they talk to a councilor, they identify some problems they are having, repair issues, leaks, mold, whatever, one of the options we offer the tenant is the option of c opt. we can see the property along with somebody from the apartment association and we will look at the problem and the apartment association will call the landlord and we will continue working with the tenant. the whole purpose of it is to bring the two sides together, bring the two parties together and get them working together. sometimes tenants don't want to let land lords in to do repairs and landlords have to come in to do repairs. if the repairs are going to get done, they have to have access to the apartment. we will try to facilitate all that. i t