i went to jeff cardillo for some answers. >> there are a lot of tensions in the world.ot of financial issues, a lot of people feel displaced, that there is no hope, that they are being screwed by the system, and all of that contributes to anger, and it is expressed in road rage where you have some sort of a vehicle that becomes a weapon. >> i asked them to come for a ride with me showing me something not easy when it is rush hour in harlem. >> okay. are you ready? >> yes. >> we got off to a rough start. bill: you got a ticket? >> a $60 parking ticket. bill: did it in rage you? >> yes, but i had to keep it in. ♪ >> there you go. >> which doesn't make sense because the truck is there. bill: i think that is the worst word. >> what i call the stiff neck, just look straight ahead, don't look at the other person, challenge them because they will take that. it is a reinforcements other bad behavior. >> they think it is only displayed by drivers, but pedestrians also showcase these aggressive behaviors. so what should you say or do to ease a road rage incident? saying sorry can