jeff kasitski with the department of homeless and supportive housing. our team was established in 2004 under the department of public health. their goal is to provide outreach and case management for hard-to-serve individuals who are experiencing homeless. services are currently provided under a contract with a non-profit organization, heluna health. they're operating under an r.f.p. that was issued in 2014, which is valid for ten years. they provide outreach and case management services seven days a week on two shifts. the outreach staff work in small skill teams of two, supported by supervisors that are designed to work in specific neighborhoods that are actually based on police districts. outreach teams have a goal of engaging with five to 10 clients a week or 20 to 40 a month. the case management team has a case load of 15 to 20 high-needs clients each, who are oftentimes staying in a stabilization unit or a specific shelter bed to better serve those individuals and get them connected to behavioural health or other medical services they need, as wel