jeff kosinski with the department of homelessness and public housing.and also later to answer any questions that you have about our work outside of hsoc. so one of the things that we're doing at hsoc is managing the encampment team, which is managing the large encampments and then work with d.p.w. and the police. we offer everybody assistance, and today, we're wrapping up around gerald and rankin, hetch everybody out there move into shelter and navigation centers and get assistance. >> we're coordinating how we handle 311 calls and doing our best, given our resources to ensure when we get a call and a team is needed, it's the hot team or the department of public health team as opposed to public works. so that's it, and i'm going to wrap it up around what's going on at hsoc. it has not been easy to do this, and it certainly is not perfect, but i've been doing this work in the city for a long time. i would just tell you on a person note, i've seen quite a few clients for many years before i've been in this job able to get assistance after really strugglin