. >> jeff zumwalt, investigative analyst, on behalf of our director of enforcement who is not here today. to the portion of this agenda item we are pleased to have mr. jeffrey, the director of the bureau of delinquent revenue. he has agreed to appear to provide an update on b.d.r.'s efforts to collect on up paid late fees and penalties the commission assessed. but the parties or respondents have yet to pay as well as to answer any questions the commissioners may have regarding their collection process. >> good afternoon. so i have a list of questions. i'm sure if you have those questions with you on specific items you want me to cover? >> no >> okay. so i can walk through the questions and then answer them. so there's 11 in total so let me know if i get too long-winded. one of the first questions was how does our office decide how many resources to invest in trying to locate a deter. to answer that question, we typically evaluate the collectibility, so how much information we have on the person as well as if there's any ways to execute on the obligation. and also the total value will hel