her name is jenelle, 60 years old.something different to do with her hair but hasn't found a look she's really satisfied with. so she begged to us give her a whole new style. let's hear her story. >> well, we certainly did not pick you because of your creative sign. it looks like you just wrote this up. but what's with all the colors in your hair? you got a lot going on. >> i do. i have a lot of desire to just keep changing. i did have purple in there, as well. >> and you said please do this. >> oh, i did. yes. she wants it. she's wanted to years. she always thought she could make it on the stage. >> oh, make it on the stage. well, kathie lee and hoda, get ready. >> she's fantastic. >> put on your blind fold. >> we'll take one last look of jenelle. ♪ >> oh, my gosh. all right, ross, take off the blinders. >> oh, my god. she looks as cute as when i picked her up in el salvador. >> turn around, baby. >> wow. i came in with white hair. >> look at you. >> oh, my gosh. i love it! >> it's a little carol burnett. >> yeah. >>

>> jenelle, firefighters tell me an electrical short in a semiconductor box underneath a b.a.r.t. car train started this had fire. fire crews are still here on scene. this fire happened during rush hour on a crowded train. all of a sudden -- see smokey- d smelled something burning. firings say it was a chal getting into the station and to the fire as passengers got off the ten-car train and pour out of the station. once they got there, crews say the understand of the fifth car was glowing red and there was smoke. they say it was an electrical electrical fire in' semiconductor box. that is a big piece ef equipment that takes power from the third rail and distributes it to b.a.r.t. trains. it weighs about 1200 pounds. riders say no one panicked but it was clear something was on fire and it was type to get off the train. >> it was pretty dark and smelly, had that pungent sort of burnt rubber smell to it. it was picking up momentum. when i passed under the bridge, i could see red underneath the train. you could tell there was a fire going on under there. >> reporter: this started just