by then, they had a third child, jenelle. their days were filled with shuttling kids to school and daycare, and raising funds for their next overseas mission. life with three young kids was busy, hectic, normal. but then came valentine's day, 2013. when nathan pulled into their driveway mid afternoon and discovered something terribly wrong. >> i could see that the windowpane was broken. glass was on the ground. at that point, i began to put things together that someone had broken into the home. and at that point i called the police, called 9-1-1. >> 9-1-1. where is the emergency? >> ah, we've got a break. in. >> a daring burglary in the middle of the day. that would rob this family of everything. coming up -- there would be no more cards, candies or flowers this valentine's day. no one can find denise. >> she hadn't answered her phone calls. she hadn't answered her text messages. >> and what police find is terrifying. >> everything stopped. i just kept looking at my daughter. my world had just been shattered. and i have to te

a huge thank you to dp a specifically jenel kaywood, sergeant john, lieutenant mike, lieutenant tom and a.c. la czar as well as the command staff and professional staff who were in these meetings and helped us including roache who really helped us move this policy along and helped us pivot and make the necessary adjustments so that this works with the officer. it was to captain harvey on what is working and what is not and how it translates into training and how these officers are trained to do the policies. so thank you to everyone, i really appreciate it and i think we found some secret policy writers too. but chief will not let me utilize the talent. >> i'm sure you will. >> with that, i'm going to turn it over to the chief to make some remarks. >> you made a lot of remarks that i was going to make. i'll cut my down. it was actually 2020, i didn't want to cut in and it was after the killing of george floyd that really motivated the commission and department and community to make policy revisions on what we believe was a very solid use of force policy. and in addition to everything th