it was managed by workers with little training who were paid around $10 an hour, like jenny hitt. >> thompson: so for 80 or more residents, how many drugs are we talking about? i mean, how many prescriptions could you conceivably be dealing with? >> oh, my goodness! thousands. some residents at one time can have 15 different prescriptions and different pills that they get, and some of them get pills four, five, six times a day. there's times where i had to run down the hallways to make sure that this person is going to get their medication, and some of these medications are life or death. >> thompson: did you worry, "hey, i've got an impossible task here. i could mess up and actually do something that leads to somebody's death?" >> all the time. >> thompson: mary kasuba grew so concerned by the lack of staff, she sent a registered letter to corporate headquarters saying that unless improvements were made, she would resign. >> "since i came to work with emerald hills, there has not been enough staff to cover any part of the day-to-day staffing needs to give the residents their quality