. >> reporter: another climber, jesse cornett, made that 911 call.her transferred him to a clackamas county deputy who told him to call the ski patrol at a nearby resort. >> 911 was unwilling to help. i'm suddenly googling to find out a number to call ski patrol. >> reporter: volunteers arrived to help. more than half an hour later, someone made a second 911 call. >> i would like to initiate a response for a fallen climber up here on mt. hood. >> yeah, they called us and then, um, didn't know if they need ed our assistance so they said they would call back if they did. >> reporter: the sheriff's department was called again at 12:11 p.m. this time for a helicopter. it arrived at 3:11 p.m., about four and a half hours after jenkins fell. >> at this point he's just obviously in pain. wailing. saying he can't breathe. we were part of something good until we realized that a key link had failed us. >> reporter: a lawsuit filed by jenkins' family says his breathing and pulse stopped as he was lifted into the chopper. they accused the county, the sheriff's d