my name is jessica shih, communications director for the san francisco health service system. and so, many of you may know that our members still struggle to understand the differences between our health benefits and plans, so to address some of these, to address their needs, we have five objectives to meet their goal and use a multimodal strategy with a mix of print, online tools. our first objective is always educate members about the benefits. we also want to reduce any unnecessary calls to member services to free up for them to deliver deeper and better service and decrease paper applications and increase e-benefits. we want to pre-emptily address the concerns over the split family change from a blue shield to united care epo plan and finally, we also wanted to continue to increase our awareness of our newest hmo plan, health net canopy care plan much. on the right side, we're trying to shepherd the members to meet their elections on this journey and path. next slide. i hope our commissioners who are retirees or active employees, they were able to receive their packets thi