i think jetblue has gone up a notch and i'm traveling on jetblue in two hours. god they don't tell me to stay home. >> barbara, with regard to "shark tank," what are the three biggest mistakes that people make when they come on the show and they pitch their product or their whatever to you? >> mistakes, yeah. well, everybody has a pet peeve. all the sharks are different. if you're asking my opinion, i can't stand a guy or a gal who talks fancy. the minute they start throwing all those harvard mba type words around, i know i will lose my money. i'm out of there. that's number one. a pet peeve but a valid one because i always lose my money with fancy people, never with plain people. you got to be able to talk short, sweet and clear. next, i would say no energy. a guy can be standing there talking about what he's going to do but if he doesn't have the energy that goes with it, forget about it. he's not going to climb that mountain, get to the other side. that would be number two. and number three, i would have to say people who don't practice. the best entrepreneur

jetblue. we'll tell you how the decision to keep planes grounded is stranding passengers in the bay area. >> we could see low clouds force delays. locally everything looks pretty good with. we have low clouds developing. temperatures are going to climb, then the numbers tumble and we bring in the showers. your full forecast in moments. >> a new crash in hayward crops up as we're seeing a return to this morning commute. we'll see how that affects the nimitz. >> a live look outside. beautiful bay bridge traffic making its way across. you back to work? so are we. it's tuesday, we're glad you're here. january 7th. this is "today in the bay." >>> a very good morning to you. thanks for joining us. i'm laura garcia-cannon. >> and i'm terry mcsweeney. we are watching the weather. a lot to watch as a deep freeze continues to blast most of the country. the polar vortex started in the midwest threatens the east coast and as far south as florida. >> we'll check in with christina loren and peggy bunker. le

melissa: do you think twice flying jetblue? i'm taking jetblue coming up. let me know if i'm doomed and what you think. >>> if congress votes to extend unemployment benefits who is stuck with the bill? congressman peter morici has the answer. it will definitely surprise you. more "money" coming up. [ male announcer ] this m has aaccomplished research and analytical group at his disposal. ♪ but even more pressive is how he puts it to work for his clients. ♪ morning. morning. thanks for meeting so early. oh, it's not a big deal at all. come on in. [ male announcer ] it's how edward jones makes sense of investing. ♪ afghastan, in 2009. on the u.s.s. saratoga in 1982. [ male announcer ] once it's ened, usaa auto insurance is often handed down from generation to generation. because it offers a superior level of protection. and because usaa's commitment to serve current and former miliry members and their families is without equal. begin your legacy. get an au insurance quote. usaa. we know what it means to serve. open to innovation. open to ambition. open to bol

let's talk more about jetblue.ou mentioned 17 hours, no plains were taking off from those new york, new jersey, and boston airports. no planes for 17 hours. it is a drastic step that jetblue took, no other airline took that step. here is an update as to what operations will look like as we move through the morning. they say they will be up to 25% as far as departures go at this hour. then, when we move to the noon hour, they will be up to 50% and again by 3:00, they say they will be 100%. we're talking about 3:00 eastern time, carol. >> maybe they will be back up to 100%. from a business standpoint and a p.r. standpoint, it is not great. you have everybody in all the airlines delayed or not even sitting on the tarmac. they wish they were. jetblue is getting all the grief today, in part, because they said, among the reasons why they did this reset was because of these new flight rules for flight crews. that's something that aviation experts said, wait a minute. you have had several years to work on that. that should

why did jetblue do this? >> reporter: it was really all about jetblue hitting the reset button. they had a lot of flights that depart from the new york city area, the boston area. we are in the terminal. activities slowly resuming, getting back to normal. i've been speaking to passengers outside the jetblue terminal. a lot of them kind enough to share their stories with me. one woman anticipates a four-hour delay before she gets on her flight. another woman saying how difficult it is to get hold of a real live person on the phone. one woman saying she actually ended up calling jetblue 30 times. take a listen. >> so we had a flight at 10:00. and found out it was cancelled. and we tried to call jetblue. they wouldn't answer. they kept hanging up on us. said your call is going to end now. they hang up, they hang up. 30 calls ter. they just gave up. they finally tried one time last night around like 7:00. and then they finally answered the phone. but it was an hour and a half wait on the phone. >> reporter: so a lot of passengers clearly frustrated. i've been speaking to them and as

and never again jetblue. back to amtrak.e many said great job but are you worried about the longer term impact? >> always worried about it. last year we carried 31 million customers but every individual experience, that's what matters. we had 161,000 customers' flights canceled. a lot of empathy, trying to give them out of pocket or refund them, those who had travel problems. that's above the bill of rights we have in place. >> i want to ask you. super bowl we're all getting ready for it. you're going to show the super bowl on the plane, correct? >> super bowl is on network, that's correct. so it's on the aircraft. >> in terms of that because we have go-go on quite often but you have your own service called fly-fly. do you anticipate you'll be a full-fledged competitor at some point to a go-go? >> oh, my gosh, not just a competitor but this is superior. this is full broad band into the aircraft. ten aircraft, we're installing the full satellite at 15 aircraft per month. the entire fleet will be installed. the entire fleet sh

is it a jetblue problem? or is it an industry problem and jetblue happens to have more leverage in this part of the country? >> i think it's been an industry problem since new year's day, with peak holiday travel, a huge storm working its way from the midwest, all the way up into the northeast. and that massive nor'easter we saw thursday into friday. honestly, for the industry and jetblue, it's fragile infrastructure here in new york, relative to the airports. and we've had several unplanned closures of the airports that really set us back several times over the last three or four days. and i think as we look forward to tonight and the potential in what will be a flash-freeze event for new york, out of an abundance of caution, and wanting to give our customers a schedule they can count on that we're going to operate, we chose to make our decision this evening into tomorrow. and we know there's a lot of upset customers in a lot of places that are waiting to get home from the holiday. we're adding a lot of extr

another man said that jetblue put him up in a hotel while his flights were canceled. travelers can request a refund. we're told service should be picking up and be fully operational by noon. live at sfo, christie smith, "today in the bay." >> thanks very much. >> saying how spoiled you almost feel here with everything they are going through. >> we have our own issues, we have a drought. >> true. maybe rain on the way? >> thanks little miss sunshine. we do have a drought. we have rain on the way and we were talking about that sierra snowpack moments ago. i can tell you right now it's going to look more promising as we head through the next month or so. the jet stream take as drop to the south and finally we're going to get into the storm window as we head throughout wednesday and thursday, maybe light rain. even next week. the temperatures this morning are chilly, starting out mild. you're going to find the best visibility in the north bay, right now all the way down south to san francisco. meanwhile, waking up in gilroy and the outlying valleys around san jose, you re

now jetblue says they will not fly in this cold at some of their bigger airports. anne thompson has more on all of it tonight from jfk here in new york. anne, good evening. >> reporter: good evening, brian. you know, this really is a miserable time to travel. almost every major domestic airline experienced cancellations or delays because of the polar vortex. and this evening, at new york's three major airports and boston logan, jetblue says it won't fly at all. the news that jetblue would not fly again in new york and boston until tomorrow morning is trying the patience of already weary travellers. >> everything was cancelled from here to jfk, nothing leaving jfk nothing leaving here. >> reporter: jetblue promises to be 100% operational by 3:00 tomorrow afternoon, but says the overnight break will let them catch up, giving the crews badly needed rest after the weather turned the situation upside down. >> this is the second time i've flown jetblue, and it will be the last. >> it is a little stressful. i'm going back into philly, i don't know when i will get out of h

jetblue expects all operations will be back to normal by around noontime our time. passengers are waiting to see if that will happen. it's not the on airline with delays. if travel is in your future, check with whatever your carrier might be. >> thank you, chris. >>> more details, the record-breaking temperatures aren't just holding up travel but keeping millions of people indoors. this is what it looked like in downtown chicago today. barely a soul in sight. nbc bay area chief meteorologist jeff joins us with a term we hardly hear. >> that's polar vortex. a lot of you hear the word a lot. polar means very cold. vortex in weather terms is just a circulation of the atmosphere. you talk about a cold circulation, and the key thing about a polar vortex, it is persistent year round. we don't talk about it a lot because it's around the north pole and can span around 1,000 miles. the thing we've seen over the past three to four days is it's shifted well off to the south throughout the great lakes and this is funneling in bitter cold air. it does look like, in fact, we'll s

. >> jetblue insists that the 17 hour stopping of operations at four airports is all about safety but many of the passengers stranded here at sfo say that the airline is handling it all wrong. at sfo, a six and seven-year-old are weathering the travel delays well, for now. >> hopefully we get out of here soon enough. i'm not sure what the airport is going to look like. >> reporter: jetblue cancelled the flight to puerto rico as they slept and they may not be home until thursday or friday. >> san francisco is not the cheapest of cities and with two boys who are always hungry it's adding up quickly. >> reporter: craig's family made it out of new york only to find themselves stranded in sfo as they tried to get home to l.a. >> seven hours in new york city just making arrangements for our flight. it was that difficult. seven hours on the phone. that's insane. you know, to me. >> reporter: it's a ripple effect created by jetblue's decision to halt operations at three new york airports and boston's logan airport for 17 hours. the response is, quote, as one of the larnest carriers in the nor

they're telling us we should be asking jetblue for the money. at this point, get me home and i'll deal with that later. >>> saw at least eight flights canceled today and oakland international getting back to us. sfo, by far the most impacted at least 28 inbound and outbound flights were canceled for today. jetblue assures the flying public, though, that that 17-hour, full stop will be over by tomorrow and that normal operations will be in place by tomorrow afternoon. at sfo, nbc bay area news. >>> thank you, chris. hotels are jam-packed as well. this is cold even to places used to the cold weather like minneapolis. the windchill, about 50 below. people urged to stay indoors. very few people out on the streets today as you can see. let's go to chief meteorologist jeff ranieri. the meteorologists, you are calling this the polar vortex. >> yes. a lot of people are wondering what that is. it's not something we've made up and sensationalized. it's always present in the atmosphere year round. it's just where the position of this has moved that's makin

dom. >> how about jetblue shares down at session lows about 4%.ued a statement with regard to their travel delays, jetblue saying that beginning at 1:00 p.m. eastern time today the company will reduce operations at jfk, la gpz guardia, newark liberty and boston logan to assure recovery of jetblue operations as efficiently as possible and be fully operable by tomorrow. this will progress towards a 100% reduction in service. all service reduced by 5:00 p.m. today and last through 10:00 a.m. eastern tomorrow, tuesday. at that time jetblue will gradually ramp up again and intends to be 100% operational by 3:00 p.m. eastern tomorrow. this plan does allow for 17 hours of rest for equipment and crew members in time to service jetblue aircraft. but again, just the latest statement from jetblue with all those travel delays, scott, back to you. >> dom, thanks so much. bizarre weather. it's almost 60 degrees, mid-50s in new york and going to be in the teens tomorrow. get ready for that. still ahead, we'll get the word on the street live from the trading floo

because --ing now >> the jetblue counter was the focus of frustration today. operations suspended at boston and new york house and that resulted in all the flights out of the sea going nowhere. going nowhere. jetblue is not alone. more than 5000 flights have been canceled in the u.s. today alone. it has forced many to go to extreme measures to get to their destinations. he opted to skip his chicago flight and drove to milwaukee in order to get to d.c. >> i have seen people complaining about being delayed for 36 hours to trying to get to the east coast. i spoke with representatives of all the major airlines today. they say they plan to have extra crews on duty tomorrow. they do expect tomorrow will not be ready, especially with people flying on the east coast. reported from reagan national airport, kendis gibson, abc 7 news. how much to hear about colder was growing up in wisconsin that it was here. temperatures like this were nine-month out of the year. >> we are not used to it. it is a rapid decline. the good news is it will be a rapid ascent on the other sid

>> reporter: michelle, we're live here at terminal 1 at sfo, the home of jetblue. jetblue has taken the extraordinary step of canceling all of their flights into and out of new york, and also boston's logan airport. that means all four of the jetblue flights here are canceled. the schedule ramps up at 7:00 a.m. tomorrow, and they'll be fully operational at noon tomorrow. the duty manager says most of the cancelations are to and from chicago. most of the delays are in newark. also, since the extended deep freeze has been going on since the middle of last week, the backlog is so bad, customers are waiting two or three days for the next available flight. >> not going on my vacation. >> where were you going? >> i was actually connecting to the dominican republic. i might have to go through miami now, to catch another airline. >> what can you do? >> there's nothing i can do. i suggested to send me to a different state, but they can't do it. all the flights are canceled. nothing i can do. i just gave my husband my news. >> reporter: these also affect cities in warmer cli

you were at jetblue back in february of 2007. you remember the debacle that many others remember, that they were canceled for several days and did not feel they were getting a straight answer from jetblue. how have things inside the airline changed since then? >> we very much view mother nature as part of our team, and sometimes she behaves very well. sometimes when she wants to win, she is going to win, and then we just get out of her way. know aso let customers early as we can, which is why we were canceling flights wednesday evening for thursday and friday will stop >> if you cancel wednesday evening for thursday and friday, do you have to offer, -- do you have to offer compensation? >> when you do something weather related, i think customers are understanding that this is not something of jetblue's doing will stop we try to give them as many options as possible as far out in advance as we can. morning,t into this the situation is dynamic, and unfortunately we will see additional cancellations later on today and tomorrow as a

we spoke with jetblue.a saying we're overhyping the fact that they said it was the new government rule that's playing into a lot of these delays. they say it's more media hype. however, they posted that in their blog post. it's worth noting they had two years to prepare. no other airline is blaming the rules. >> finger pointing begins. hopefully passengers can get to their destinations soon. thanks so much for that. >>> time for impact your world. this laker holds a slew of a wards. some of the biggest a wards have been off the court. he uses fame to make an impact on children in need. >> wind gusts 235 miles per hour. >> in 2013, one of the biggest typhoons in recorded history struck the fiphilippines. that tragedy caught attention of many including this super star. >> it's going to take a lot of time to rebuild. i thought i had to do something and utilize my position to attract others and create awareness. >> shortly after the typhoon hit, he took to the court pledging $1,000 for every point he made. turn

more than 400 jetblue flights were canceled. the airline said it needed 17 hours for crews to rest and planes to be serviced. those who were scheduled to fly out on monday say they received no warning and no alternative options for getting out. that's because thousands of other flights on other airlines were also canceled because of this weather. even more grounded today. >> i don't know if anyone actually knows where any of the lines go, like, or what they're for. everyone just kind of gets -- and there's no one out here answering questions. >> i was sitting on my plane, and then there was an announcement that it was canceled, so then i had to get off. and then i went back with them and i've been stuck here for two days. >> i've actually been kind of worried because the way this line is, i don't even want to know what security's like. >> talking about driving and flying, some 5,000 passengers on three amtrak trains are stuck on the tracks this morning just west of chicago. that does not sound good. and they've been there for mo

take a look at shares of jetblue intraday, down 3.5%. earlier today we said listen, we won't see much of an impact on the airline stocks. we are starting to see that impact. airlines have canceled more than 3700 flights today, delayed more than 8400, and as you take a look at the airline index, yes, it's up 50% in the last year but today, it is down 1% and as we mentioned earlier, we didn't see much of an impact on the airlines but now we are starting to as a lot of people are saying what's going to be the financial fallout from all of these cancellations that we have seen over the last couple days and no doubt will see over the next couple of days. back to you. >> i know there are a lot of people behind you. could you get your cameraman to give us some perspective on how many people are in that customer service line behind you? >> reporter: you're in for a treat. it's a little bit cramped here -- >> i know, i'm sorry about that. >> reporter: this goes down here at least another 50 feet. it goes down at least another 50 feet, then we wil

>> yes gerri: so not jetblue is blaming people on this as well?i: this will increase demand and that is where you are going life. the ui could have more pilots and there aren't enough pilots. can you look at what those regional pilots make? >> yes, andhey have hundred thousand dollars worth of cost to go to flight school. so it's supply and demand and eryone wants to fly and you are really getting paid that you are there to thank those hours and make big money. and the challenge is the investment and people are basicall saying no, i'm not goin to do it. gerri: and now they have expressed more and it will take longer turn those hours. >> yes. but i think what will end up happening is they will have to start paying pilots higher wages which will translate into higher ticket prices. gerri: so what doesthis mean for me? that is what i really care about. >> eventually will have to pay more to fly. the airlines have operated and there is no interruptions or whether issues and everything is lined up. but at the end of the day they will have to hire more

from washington, i'm tracie potts, nbc news. >> jetblue cancellations caused ripple effects across the country. packed with travelers waiting for word when they get to fly. most not pleased with how jetblue handled it all. >> while the delays are bad news for travelers, good news for local businesses. hotels near sfo say they are enjoying extra guests, managers say capacity fluctuates with what's going on at the airport and right now hotels are packed. more guests and rooms means mor customers at local bars and restaurants and using taxi service. >> you may want to get home but really, bay area is going to have great weather. >> you are such an optimist. >> good morning to you. not long but if you are stuck here today what a beautiful day. thanks for waking up with us. happy you're joining us on a tuesday morning, back to work, back to school. and temperatures this morning aren't too frigid. you'll notice from the live picture of san francisco it is mostly clear out there although we are expecting the fog to develop throughout the day. temperatures, though, look at these. very mild yet

now, i don't believe the excuse with jetblue because at was passed in 2011. where it gets a little bit more difficult. so let's say there is a mechanicapart that come back and that crew can now no longer fly because they used up those hours and so the cost of the airlines are going to go up to. gerri: absolutely. so the thing that i took away, you thought that the complained they were a little too cranky. it was ke the government is blaming te weather for the bad economic impact? >> yes. gerri: so not jetblue is blaming people on this as well? >> yes, i think it should not have been. it shouldn't have happened to the extent the. gerri: this will increase demand and that where you are going life. the ui cou have more pilots and there aren't enough pilots. can you look at what those regional pilot make? >> yes, and they hav hundred thousand dollars worth of cost to go to flight school. so it's supply and demand and everyone wants to fly and you are reallygetting paid that you are there to thank those hours and ke big money. and the challenge is the instment and

the spokesman for jetblue says weather disruptions are a factor, but: jetblue says weather is a the industryhas had two years to prepare for the rule change. some have hired new pilots to fill scheduling conflicts. two airlines have developed other scheduling software. this weekend, some airlines are bringing in more employees and attempting to warn passengers about canceled flights as soon as possible. it was the crash of colgan air 3407 in bufallo in 2009 that renewed debate regarding rule change. investigators determined fatigue was a factor in that crash. jetblue officials support the changes because they are safety- driven. still, airlines are having to adjust during one of the most challenging travel periods of the year. mark rosenberg is a cbs news consultant and former chairman of the national transportation and safety board. >> we need need to make sure our pilots are fit for duty and not fatigued. that's what we're going to be doing with these new rules and regulations. >> reporter: some experts say these new rules will cost the airline industry $300 million. jim, this is some of t

. >> reporter: over the last six days, 150,000 jetblue passengers had their flights canceled, some late yesterday, when the company shut down operations completely at four major northeast airports. in a conference call, the airline's chief operating officer denied it was bad planning. >> reporter: in extreme cold, >> reporter: in extreme cold, everything in the airline industry slows down. planes have to be de-iced, runways cleared of snow. bigger airlines with more equipment are generally able to adjust faster. and with planes more booked than ever, there often aren't enough seats to rebook passengers. but so far, jetblue is the only major airline to say new rules requiring a shorter flying day for pilots contributed to canceled flights. mark rosenkerr is a cbs news aviation consultant. >> in fairness, the weather certainly did not help the situation. but the reality of life is they should have been able to do a better job of managing their crew to make the compliance of these new rules and regulations appropriate. >> reporter: jetblue says they've hired extra pilots to prepare, but th

scott, we called jetblue, they say they hope to have their operations at 100% by 3:00 p.m. tomorrow. we also called american airlines. its operations will depend on the weather. >> reporter: jeff pegues at reagan national airport. jeff, thank you very much. so what is going to happen next? for that we turn to eric fisher, chief meteorologist at our cbs station in boston, wbz. eric? >> reporter: scott, bitter cold certainly the story this evening. 20 to 40 below zero windchills for so many americans. in fact, it's colder in indianapolis right now than in barrow, alaska where the sun won't even rise until late january again. windchill warnings and advisories go from the canada border down to naples, florida. the breadth of this is what is so striking. in terms of low temperatures tonight, so many below zero, even into nashville closing in on zero. orlando back into the 30s, around 40 degrees. tomorrow in the peak warming not doing a whole lot better. staying in the 20s in atlanta, 30s in new orleans, teens for boston and just above zero in cleveland. the good news is, this po

last time we had a storm, jetblue stock was punished because jetblue had preemptively canceled flightsdid the right thing than leave people stranded. >> yes. stuart: they got punished for it. >> obviously, upsetting passengers and people probably fly southwest or spirit airlines because they fear jetblue will cancel their flight. but they say the reason was to rest their crews. that's a reasonable answer, however, we have a lot of snow coming this week, it's already snowing outside now, we're expecting more later this week. i'm looking at jetblue shares right now, up 3% and they're outperfo outperforming all of the competitors in the trading session. if you look, jetblue underperforming, southwest, spirit airlines. so, long-term doesn't look so great for the company, but today they're outshining their peers. maybe the market will start to like this strategy from jetblue. stuart: do the right thing and get rewarded, wouldn't that be something? sandra, check the big board. we did not get the blockbuster rally we thought at the opening bell. we're up, but only 25 points. that puts the dow

jetblue expects to run at full capacity this afternoon. we will cling -- check with matt keller at sfo for an update next half hour. >> you have to wonder, boy, how can they stand with the wind chill. >> grown bay is minus 42, 42 below zero is what it feels like, your flesh freezes in five minutes. it families like minus nine in atlanta. a batch of cold air that usually sits over canada, and the hudson bay, that has broken off and moved further to the south than normal so we have record cold temperatures. part of the rope, the lack of ice has caused warming in the upper part of the polar regions and that warm air has dislodged the cold air which is why we are seeing that happen. look at the temperatures in the upper 30's the in juneau and 32 in nome so it is warmer than average if alaska. mid-to-upper 30's through the north bay valley. everyone else is in the 40's until half moon bay at 39. san francisco is at 50. a chance of sprinkles today. again tomorrow. another chance on thursday. >> 48 bart trains are running on time with no delays w

jetblue, how about them. irnd fire this morning. why?ompany is trying to defend itself from cancelling flights. the carrier blames bad weather and new pilot rules for many of the delays, but how will they get out of this logistical and pr nightmare. good morning renee. >> reporter: good morning, chris. you know, jet blie became the story in the midst of all of this winter weather. at this point now, jetblue is trying to make good with those customers. thousands of jetblue passengers are finally reaching their destinations as the airline tries to get back on track following their unpopular decision to ground outline planes scheduled to depart new york city, new jersey and boston airports monday night into tuesday. >> i had to find out through the news that my flight was -- they shut down completely. >> reporter: jetblue canceled more than 1,800 flights since thursday and bruising the public's opinion of the airline. now it's in damage control. >> i absolutely think we did the right thing. when you're doing things for safety reasons, not o

we spoke with the chief operating officer at jetblue and asking him about the impact of the storm. >> this is very much a return travel period for a lot of vacation travel, so i think we will get people home, it will just take a little while longer meaning a couple of days longer, but we will definitely get them home. it usually takes us about a week to roll up the information. it is good to be with you guys. >> tell us that what point did jetblue make the decision that it was a better course of action to cancel flights then run the risk of extended delays that could cost the company money and also, clearly, damage its relationship with customers? >> great question. we made our decision wednesday night to take the operation down roughly about 7:00 in the evening last night in the northeast, and that ranges all the way from portland, maine to the greater new york area. but we will see more cancellations today because even here in new york, we weren't expecting jfk airport to be closed as long as it was this morning. we are expecting it to open in the next hour or so. as soon as it does

jetblue, right now, got approval to install satellite wi-fi on its airbus 320.lanes outfitted with this. they're going to have 30 jets where they have the wi-fi service, called fly-fi, they're offering it to customers for free. and united is also a customer. are you ready for this competition here? are they a competitor in your view? >> gogo is going to transform the flying experience. transform aviation. i can't imagine a world where all aircraft aren't connected, with broadband connectivity over the course of the next decade. and it's clear to me we're going to track competition. we are the leader. we have the most aircraft installed by a wide margin. we have 4,000 broadband aircraft, 2,000 in commercial aviation, 2,000 in business. that's several fold, our closest competitor. but we have big competition. and we have to fight hard for market share. we're up to the task and ready. >> if an airline like jetblue is getting into this business, which they are, not only for jetblue planes but for other airplanes, other airlines, as well, does that imply that perhaps

stuart gelles was trying to fly to florida today after his jetblue flight tomorrow was already canceled. >> they canceled flight us think pretty early but it seems that that's what the airlines are doing these days. >> reporter: jetblue did not ground all of its flights in boston and new york like it did for 17 hours during a storm in early january. still, a spokesman said it's more affected than other airlines because of its concentration in the northeast. a reagan national outside washington so many flights of all airlines were canceled the terminal was all but empty. airport spokesman chris paolino. >> it's going to take some time tomorrow and into the rest of the week to get things back to normal. so we'll see some ripple effects throughout probably the week. >> reporter: one example of that ripple effect, scott, is that more than a thousand flights up and down the east coast and beyond have already been canceled for tomorrow. >> pelley: chip reid at reagan national airport for us tonight, chip, thanks very much. well, here is some warmer news. today scientists at the national'sian

jetblue says crews need time to rest. they need -- they are down 4%. record numbered a of passenger planes in 2013, jets, almost648 normally eight percent more than in 2012. they ramped up deliveries of the 787 dreamliner. that is despite all india -- a halt in deliveries due to technical problems. --bus will not say how many will say how many planes did delivered next -- last year next monday. individual managers in the north of france have been trapped inside as unions are demanding more compensation from goodyear. they are demanding 80,000 euros per employee, and an additional 2500 euros for every year worked. to shattereen trying the plant for five years and cause -- calls this counterproductive. i will be back again in the next hour with more business news. in the meantime, let's hand it back over to laura. >> thank you. time for a short break on "france 24." when we come back, the latest international headlines in today's african news still to come. >> hello and welcome to today's weather news where we look at some of the stories that had -- wher

the plan is jetblue is hoping to open and running by 3:00 p.m. this afternoon. >> thank you, jonathan. stay warm. >> there is a good chance of regardless of where you are you are dealing with the freezing temperatures, the car won't start and the pipes are freezing. >> today is the coldest. the cold arctic air is going to clear. the temperatures showing the coldest temperature. 2 below in chicago. it is up in the northeast and 17 in washington. single digits from new york. the cold air is beginning to clear out and moving out and warming up each day, just a few degrees. the wind is continue to gust today. the wind gusting and bitter cold windchills, well below zero. 0 in cleveland. 8 in albany. when factoring in the winds what it is feeling like on the skin below zero. 30 below zero in cleveland. 36 below in toronto. the temperatures will be getting warmer and climbing back up above freezing in the coming days. >> dave, thank you very much. >> to washington now, president obama calling the senate's vote to extend the jobless benefits a very impor

jetblue -- i was just on twitter, and jetblue ceo has tweeted out letting passengers know, look, we startedut operations last night. we will continue doing that this morning. what does that mean? if you're watching us this morning, and you are stuck, that means more cancellations today. more delays today. we're already starting this morning with more than 1,000 cancellations. the really hardest-hit airports, we're keeping an eye at this hour are the airports in boston, new york city, as well as the philadelphia area. they are seeing the most cancellations at this hour. as far as airlines go, jetblue at this hour see the most cancellations. more than a quarter of their flights have been canceled so far this morning. the big question is, how long is it going to take before the airlines can catch up to themselves? take a listen to what one analyst is predicting. >> once the storm is over, it will be a day or two before it gets back to normal. you know, airlines nowadays actually optimize for getting things back to normal after the storm. they actually cancel a lot more flight than they used to

i was flying jetblue yesterday.l people get worn down by this trying to deal with people frustrated. there was a woman next to me in tears because she couldn't get where she was going. this is the end of the holiday season. bottom line out here, people are heeding the advice to stay in. it's quiet. it's deserted. we're not hearing of any problems of massive problems happening because of this. temperature goes up tomorrow into single digits. double digits next day by 30 here at the end of the week. while it will get colder where you are, it's getting warmer here. warmer is a word you can use in this context at all. >> we'll take warmer if we can get if there for you. joining me now, nbc new york meteorologist raphael miranda. you have this wild looking scary map behind you. >> polar vortex. the core of it sitting over chicago. windchills around 40 below. that's what ron allen is feeling. in new york city, temperatures were in the 50s. the polar vortex will pivot toward our region tomorrow. let's take a look. you see

jetblue ceasing all operation in new york until this time tomorrow. we'll have a full report on when things may be getting back to normal and the damage this may be doing to the economy. >> show them the markets here. as you said, we open higher. we've gone lower. we're coming back again right now. >> that's right. we'll keep a close eye on what's happening in the bond market. we've a couple key auctions. a lot happening. building up to the earnings report. earning season from alcoa and then the jobs report friday morning. there's quite a bit this week. >> i'll be very interested to see how the demand is. show them nasdaq which is down ten points trading at 4121. technology has been a laggard for this market so far in 2014. >> apple, google, they have been under pressure and pressuring the nasdaq in turn today. twitter is down quite a bit as a result of a downgrade at morgan stanley. facebook doing a little better. >> let's talk about this market see where we're going right now. joining us in our closing bell exchange, erica koogan, anthony chan a bac

[laughter] >> i wanted to ask you we sort of passed over jetblue.ver seen this kind of cancellation that they have put in place. they have shut down operations here in the northeast. have you ever seen him before? >> i have not seen eye. but for jetblue, their biggest concentration of aircraft were jfk in boston, and it's not like other airlines or they have these aircraft across the country making maneuver things around. but they were sort of in a perfect storm come in the two cities where they had the resources or getting hit the worst. gerri: i want to show the map just because if you have to live through that, you might as well look at it from a nice representation of what is going on with the delays. check this out, just a mass on time and what are you telling people at this point? because these are unusual delays, even as he said, the airline ticket due out for several days, certainly they are going to do something big to make you happy? >> if i was stuck in one of those airports connecting to a destination, i would take a plane or train or au

jetblue has a history of dealing with problems of stranding passengers in the past. with flights delayed. here is the bottom line and the reason. diesel fuel ices over and turns into jelly. the ground crews, they find electrical problems on the trucks, the servicing trucks with the food and equipment baggage and baggage basically turn styles there. and they're just like cars they have to deal with. when the cars have problems and same with the flight crews as well. stuart: i agree with you, i think that jetblue did the same thing, saved people the hassle. you know, we've been talking about twitter recently and we call it the horse race stock because it's wild swings, all over the place and right now, it's up 35 cents at 66 on twitter. and shah. do you have the stomach to invest in a twitter long-term? >> no, i don't. and maybe short-term to trade it up and down, sure, but long-term, to take a position here, and especially at the high levels, i don't think so. in terms of ad dollars, twitter has 30 million active users and facebook has has over a billion users and mob

the bay area for several more days. [ inaudible ] >> there is no way i can be here four days. >> jetblue says they expect to be running at full capacity by this afternoon. some of the worst hit airports are in the midwest. half flights in and out of the cleveland and a third of the flights to and from chicago are canceled. a few dozennor delayed at the bay area airports. that number will increase through the morning. check with the airline before you leave home. >>> happening now, charter buses are picking up 500 stranded passengers after three amtrak trains including one from the bay area was stuck in illinois after hitting a 12' snow drift that paralyzed the engines starting at 1:00 o'clock our time yesterday. these are photos from people on board the california train headed from emeryville to chicago. amtrak says all passengers will be in chilling by noon which is 20 hours after they got stuck. >> pg&e crews are try to restore power to 2,000 people left in the dark. this is impacting customers in richmond. pg&e says the power went out at 3:00 this morning. the outage originally impact

that was the controller in the tower. >> but again, you see this is probably -- jetblue would say this is one of the reasons they're being extra cautious is the lack of sleep is paramount, for air traffic controllers and everybody else. >> absolutely, i think anything we can do to tighten the aviation system overall, and the series is a link in a chain, there are many that contribute to getting the plane on and off the ground and anything in between. and anything that can be done to tighten that system is important to get to the bottom of and figure out how to do that. >> just quickly, how are your girls doing? >> my girls are wonderful, they're seven and nine now, and jeff and i were both blonde, we have two blonde babies. i have a gymnast, and a dancer, and they're both very successful and doing great with the other kids. it is great to have them. >> it is great to meet you, obviously went through a traumatic ordeal, as anybody would be in this crash. and you, george, regarding sole survivor. "ac360" starts in moments. >>> good evening, everyone. tonight, breaking news in the scandal

but jetblue predicts the backlog could still take another day to work through.he last seat, first flight out. >> reporter:almost every major airline was impacted by the now infamous polar vortex. but jetblue beared the brunt of the criticism. >>they are certainly a victim of their location. >>the vast majority of their flights are to and from the plurality are from jfk, they were more effected than the carriers that they are being compared with. >> reporter:jetblue has a history of weather troubles. in a 2007 storm passengers sat for eight hours on the tarmac in new york, prompting new federal rules. but the airline says it has changed and takes proactive steps to protect passengers. >>when weather is going to win, we let weather win. >> reporter:to make good with angry passengers - jetblue is offering passengers compensation based on how many times their flights were canceled. >> reporter:one cancelation - 5,000 frequent flyer points or $50 dollars. -- up to 20,000 points and round trip flight credit or $200 dollars for 4 or more cancelations new accusations a

jeff was rested. >> but again, jetblue would say they're being ultracautious is that the lack of sleepyone involved, air traffic control, pilots, everyone else. >> absolutely. anything we can do to tighten the aviation safety system overall. the system itself is a series of links in a chain. there are many people that contribute to getting a plane safely off the ground and everything in between. anything at all that can be done to tighten that system is important to get to the bottom of and figure out how to do it. >> how are your girls doing? >> they're doing wonderful. they're 7 and 9 and fund an thriving. jeff and i were both blonde, so i have two blonde babies. i have a dancer and a gymnast. they're very social, love to travel and they are great kids. i'm so blessed to have them. >> it's great to meet you. you've been through a very dramatic deal, and did you. george, it's an interesting movie "the sole survivor" airs tomorrow night. "ac 360 later" starts in just a few minutes. hey linda! what are you guys doing? having some fiber! with new phillips' fiber good gummies. they're fru

is there a sense of anger what jetblue does? or was it basically all they could do in the circumstances? >> reporter: you know, there is probably some anger from passengers just because of all of the flights that have been canceled. some of them are probably taking it better than others. but imagine this. a lot of them are sleeping at the airport on the floor or they're sleeping on cots, or this is right after the holidays. so a lot of folks who spent all of their holidays with their family or their in-laws, they're back with their family and/or their in-laws because their flights got canceled. so it's a very frustrating situation. so you can't blame these people if their patience has frozen with the cold, piers. >> weeks with the in-laws. that's something to look forward to, isn't it? let's move on. rosa, thank you very much. we go to chad myers now, meteorologist extraordinaire in the the cnn severe weather center in atlanta. all 50 states in america, has this ever happened that they've all recorded freezing temperatures befor

jetblue does not. as badly as, say, jetblue on a percentage basis. >> are the airlines not -- should the airlines be prepared for something like this? do we say, this is a one-off situation, and it happens, you know, hardly ever, or do you think the airlines say to themselves, we need to actually change the way we operate so that we can actually operate in colder weather? >> no, not really. i mean, we've done work up in alaska. they're ready for it. but here, for example, that battery that worked perfectly fine over the last three months in the ground start unit, suddenly at ten below goes under and there aren't that many batteries on the shelf to replace it. you can't really prepare for this because it really is a one-off. and when it does happen, it's like the coo of jetblue said, sometimes you've got to let the weather win. >> they did shut things down. you say that is the right decision. how about all the communications around that decision, though? >> that's another issue. when you do that, that's

jetblue, 216, american 128, and united 117.other -- laguardia and other airports, they had cots laid out last night on the second floor, for passengers who were stranded. they cleaned that up as they expected everybody to get back to normal, again if you call these normal. jetblue, for your information, they're promising operations will be functioning at 100% by 3:00 p.m. today. back to you. ashley: promise, promises. tracy: adam shapiro at laguardia. ashley: thank you, adam. no wonder colder here than the north pole, because all the air in the polar vortex has come down here. so the question is what are you doing to stay warm to fight all the bitter weather and how you can make money on the cold-snap, that is all coming up. tracy: nfl plays defense as the congress moves to end the league's non-profit status and tax its $9 billion in revenue. this is a great story. liz macdonald is on it. ashley: non-profit, are you kidding me? in tech minute, no sneezing matter, germ-proof glass for your smart phone. you heard it right here. y

refnee renee, tell us about the new rules. >> we just spoke with jetblue. on top of the volume of holiday travellers, have you new faa pilot rest rules that just went into effect yesterday. so what are these rules? they essentially govern how much time commercial pilots must have between work shifts. so it specifically says they need ten-hour minimum rest period before flights and they have to have eight-hours of uninterrupted sleep. so the question is, how does that impact the traveler who is now just getting back from their vacation, holiday, and they want to get to their destination, and they are stuck at the airports. the impact of one example is, let's just say, you have a delayed flight. that pilot now reached the end of his or her shift and now they need to look for a new pie lot to take over that delayed flight. as can you see, it is just a domino effect where they are really working hard to reset the operation. they want to warn passengers, this isn't something they can resolve in hours. in their own word, it'll take days, martin. >> in depens of t