they paid jim gerard $6900 cash for a hot tub.y never got it. >> every night, it's cold and i think oh, let's get in the spa now. oh, we don't have one. >> i wanted relief from body aches. i have arthritis. >> we told you about peggy from union city paying $6,000 for a hot tub that never came. and janet paid 3,000. they didn't get theirs, either. and here many am confronting jim gerard. >> they say you took their money they don't have the tub. >> i did not take their money and not deliver the hot tub. it's in the works now. >> of course, it wasn't. 7 on your side receive 16 more complaints from customers paying thousands of dollars and got nothing but gerard's signature rubber duck and bath scents. >> are you shutting down? it's looking empty? >> no. we're not. >> and gerard's dealership did shut down and he was later arrested. 20 victims stepped forward and he pled guilty to grand theft. >> they found us. >> that is ken liken. >> we ended up with 20 victims and 135,000s ndz restitution. >> gerard ordered to pay ree pay all 134,00