jim hartnett san mateo transit district, including caltrain and the bus system. and ed reiskin, head of muni. ed, i want to begin with muni. we talk to passengers about their experience on muni and heard their comments. let's take a look first of all. >> what's your experience? >> it really depends on where you're going. some places are okay. the others, there's fights all the time and things. >> it depends where i take it. i would say most of the time, 99% of the time, it's perfect. in the tenderloin it can get a little weird. >> maybe more frequency with buses at nighttime. a lot of people commute at night. >> you don't like waiting on the corner for a bus when it's supposed to be there and it's not. >> so your reaction. frequency seems to be one of the biggest complaints. not enough buses. >> it is. we have more demand than we have the ability to meet right now. the good news is that thanks in part to the state of the economy in san francisco which we are in part beneficiaries of, we have more funding for our operating budget. and in fact, two days from now th