jim miklazewski has more. >> reporter: the latest scandal comes out of the va hospital in phoenix, whereas many as 40 veterans reportedly died while waiting for medical treatment. >> i am angry. >> reporter: the secretary, a veteran, himself, told nbc news he was surprised by the allegation but promises a full investigation. >> are you willing as a secretary of veterans affairs to accept full responsibility? >> i am. i asked the inspector general, independent inspector general of the philipines to conduct a detailed, complete, thorough investigation. >> reporter: the american region and some in congress demand he resign, but he brushed it off. will you resign? >> i would say i serve with the pleasure the president. >> reporter: it's alleged that in an effort to improve their performance, hospital administrators buried the veteran's medical appointments in a secret list. then as investigators closed in, oermded the files destroyed. the veterans of america claims the va today lacks leadership, accountability and courage. >> and it really cuts to the core of our country's confidence in the