. >> reporter: jim osman isn't having any doom loop either, jumping into the ferocious online battle over the state of the city, arguing that the failed city is actually fiction spun by those only looking at the problem. >> and to just bash them and pictures of the tenderloin and they say oh, this is san francisco. look at dolores park. and you say they are doing great, better than ever. >> and that is a different story, right? >> and it is not the same place that i'm used to, you know? >> reporter: she does live here most of her life. >> i have been here for many years. and it is not the same place that i remember. not at all. not at all. >> reporter: and since the city has changed or taken a step backwards, that is something you hear often and from different places. earlier this year, i met jeffrey who is living on the streets. and he offered this assessment of the city. >> and san francisco is not what it used to be by any means. i was intimidated, but it wasn't, it was like a nice city and nice people here, and it still is. but it's not like post pandemic. >> reporter: if you hav