i'd also like to thank jim smigtd and erica low for broadcasting us today. madam clerk. >> please make sure to silence all cell phones and electronic devices. completed speaker cards and copies of any documents to be included in the file should be submitted to the clerk. items acted upon today will appear on the february 3 board of supervisors

i'd also like to thank jim smigtd and erica low for broadcasting us today. madam clerk. >> please make sure to silence all cell phones and electronic devices. completed speaker cards and copies of any documents to be included in the file should be submitted to the clerk. items acted upon today will appear on the february 3 board of supervisors agenda unless otherwise stated. item 1 is a hearing regarding the controller's exhaustive review of city performance in the city-wide annual report. >> thank you, i just had a few comments to make before we begin the process of this hearing. i called for this hearing today about the performance of our city government. in late november the city controller's office through the great work of pelg stevenson and of course city controller released the city-wide measurement report. the report measures the performance of every department from the mta to the academy of sciences using a variety of methods. you can see the percentage of 311 calls answered within 60 seconds or the total number of training hours the department of h