jimmie webb is the key buyer and salesman. with customers, rock stars, and fans, that gives the store its edge over the competition. for more, watch "your business" sundays at 7:30 on msnbc. >> brought to you by american express open. visit openforum.com for ideas to help you grow your business. one thing i've learned is my philosophy is real simple american express open forum is an on-line community, that helps our members connect and share ideas to make smart business decisions. if you mess up, fess up. be your partners best partner. we built it for our members, but it's open for everyone. there's not one way to do something. no details too small. american express open forum. this is what membership is. this is what membership does. crest 3d white whitestrips vs. a whitening pen. i feel like my lips are going to, like, wash it off. these fit nicely. [ female announcer ] crest 3d white whitestrips keep the whitening ingredient in place, guaranteeing professional level results. crest whitestrips. the way to whiten. [ female an