joan harding joins me right now. you heard a loud noise. tell me what happened once that happened. >> well, i'm in the store, and you heard a loud sound, as if something maybe really heavy fell in the small somewhere. and then a couple seconds later, actually heard what sounded like a gunshot. and turned around and looked and saw people running. so i got down behind the register, me and some other customers. and a girl that worked in the store ushered us to the back, and it was like seven of us waiting it out in the bathroom. >> oh, my goodness. that is so frightening. tell me, what level were you on? >> i was on the upper level, about three stores from where the incident took place. >> and when you say the incident, what did you see or what have you been told from anyone else who may have seen it? >> only thing that i knew when they -- when the police ushered us out of the store, they told us not to look when we went past the led store. they said don't look, don't look. and from there, we came down the escalator, an