joanna hernandez. i want to see if we can discuss language access. when you try to follow a complaint now on the san francisco department website everything is in english and the complaint forms are english. i feel it is very important we provide access to our communities to be able to do that. also, the complaint process not just on the undeputized staff but civilian staff when it comes to subcontractors. some don't have the best relationship and i would say that with 8420 and program rehabilitation coordinators supposedly the community liaisons. i think is imperative we look at that relationship and how people are being treated when they try to provide a service inside san francisco county jail. thank you. >> thank you for that. i think absolutely. we should ajndize at a afuture meeting to make sure we have information and presentation on language access and how folks that english isn't their first language. >> i was going to say that i worked on equal access service ordinance in 1998 or 99, so it is law that we provide language services and to the

joanna vidal. >> celeste torres victoria. >> john t. vigiano ii. >> joseph barry vilardo. >> frank j. vignola, jr. >> sergio villanueva. >> clara bell villanova hernandezantal vincelli. >> lawrence virgilio. >> francine ann virgilio. >> joshua s. vitale. >> joseph gerard visciano. >> lynette d. vosges. >> maria percoco vola. >> alfred vukosa. >> garo h. voskerijian. >> karen wegner. >> gregory kamal bruno wachtler. >> and my father, edward. dad, i want to let you know that i miss you a lot, a love you a lot. i joined the navy because of you and for everyone that passed away that day. i has been in the navy five-and-a-half years and just got out last week. i want to thank my dad for watching the and keeping me safe. every time i would go outside on the flight deck i would lock up in the sky and see the stars and i would talk to my father and jesus. i would always see a shooting star and i know he was watching. thank you for watching me, i love you and god bless america. [applause] >> my sisters, susan and jennifer. two words resonated throughout this country after the attack, never forget. unfortunately, 21 years later, it seems like a lot of the countr

robert anthony vicario >> joanna vidal >> celeste torres victoria >> joseph vincent vigiano >> joseph barry vilardo >> frank j vignola, jr >> sergio villanueva >> clara bell hernandezhantal vincelli >> lawrence virgilio >> francine ann virgilio >> joshua s vitale >> joseph gerard visciano >> lynette d vosges >> maria percoco vola >> alfred vukosa >> garo h voskerijian >> gregory kamal bruno wachtler >> and my father, down, i want to let you know i miss you a lot. -- dad. i love you a lot. i joined the navy for you and for everyone that passed away that day, i just got out last week and i want to thank my dad for watching me, keeping me safe through my deployment. every time i go outside on a flight deck i will look out in the sky and see the stars and talk to my father, jesus, and i would always see a shooting star and i know he was there watching me so thank you for watching me, dad, and i love you. god bless america. >> my sisters, two words resonated throughout this country after the attack -- never forget. 21 years later it seems like a lot of the country has forgotten. we lost close to 3000 people 21 years ago, we lost an additional 4000 more since that day. t