so our first honoree is joanne d donahue. she is a third-generation san franciscan growing up in the sunset and attended mercy high school. her father was a san francisco firefighter and her grandfather was a san francisco police officer. public service is in her blood. she is responsible for managing support and training on the duties of 9-1-1 dispatchers. however, joanne often goes the extra mile to promote a supportive team centered environment for her fellow supervisors as well as the dispatchers under her watch. joanne offers encouragement and praises new dispatchers in front of their peers. these simple yet thoughtful acts help new dispatchers gain the confidence they need to succeed. joanne is also a mentor to new supervisors and take them under her wing so they understand the importance of morale-boosting activities. while it is evident that joanne leads through kindness she has high standards and expects everyone to be proactive. that is why her peers nominated her as the 2018 recipient of the tony r. leah ward for e