>> president mccarthy and members of the commission my name is joe butler and i am an architect in san francisco and have been a customer of the building department for 26-plus years. and i would agree with 85 percent number. i don't have any data to substantiate or not. for the most part the building department does a great job. there are however, problems in the building department and it is the 15 percent that you should focus on rather than put a laural on the head, dbi total torrey and dysfunctional and that should sting, we find that the evidence that the escalations at dbi are common, and i am not sure what they mean, but that means that they are occurring and in addition they state a review of complaints to a city agency revealed the periodic allegations of misconduct continue. i am responsible for one of those allegations. or, several as the case may be. recommendations for 4.1 an ethical climate survey, could provide management when it it is needed says the grand jury, but my experience as an architect representing clients as clearly shown that it is in fact the leadership, i