. >> reporter: joe coleman is president of this chain of 14 stores in the south bronx and harlem.'ll cash your checks, pay your bills, transfer money, 24 hours a day, 365 days a year. something like half these customers are "unbanked," meaning they have no bank account. on purpose. jose benitez is a construction contractor. >> ( translated ): every time you go to a bank there's a problem. you lose time. >> reporter: the bank takes too long to cash checks, he says. >> can you sign there for me please? >> reporter: and, says cashier jackie morel: >> the bank don't offer all the services that we do. we have prepaid cards. they pay their bills, pay their rent, it's different things that they can do in one place. >> reporter: but the best alternative is check cashers, payday lenders, pawn shops? maybe you assume what i did, that they prey on the poor. suzanne martindale is with consumers union. >> many of these products really strip away what few assets consumers have. if you're constantly paying a fee to cash a check, you're losing money on the deal, compared to if you simply had an a

joe delaney, a local resident and campaigner with the grenfell action group. with me now is our legal affairs correspondent clive colemaneople who want a nswe rs. confidence of the people who want answers. first of all, during something as huge and in porton as this, you have to win the confidence of the families —— important as this. and many have to maintain the confidence of the families, and so you need a combination of skills, and abilities. and sir martin moore—bick‘s intellect is beyond question, he is a highly respected recently retired court of appeal judge and there's no doubt about his intellectual ability to grasp the issues and indeed the technical issues and indeed the technical issues at the heart of this tragedy. what is of equal importance, even more importance, is that he has the emotional intelligence and the communication skills and the ability to speak to the families and explain things. joe was saying that people wa nted things. joe was saying that people wanted the inquiry to be more criminally focused but of course there is a full criminal investigation that is underway by the police and that is