. >> he is one of dozens consumers complaining about lock smith joe horton and claimed he charged outrages prices, and the attorney general agrees. he's issued a cease and order. >> we want them to conduct themselves like other lock smiths. >> and when it comes to legitimate lock smith, the better business bureau have a lot of advice. they say have one in mind before you ever need one. >> it's sort of like buying insurance anticipating that something could happen. this is your insurance. >> you can research them on the bbb website find one that you can trust and program their number for the future. if you're unprepared, call around and get estimates over the phone and in writing before the work can begin. >> basically you're looking on an average of around 100 to $125. evenings maybe 150 to $200 and that's normal. >> extreme conditions might raise the price, and if you require extra parts might be extra fees. but before you decide, find a price that's reasonable, or you might have to do something unreasonable yourself. >> once it goes above $200 break a window and insurance 100 bucks and y