. >> john croft. >> thank you, mr. president. it's been a tough year. you may not want to call it the worst year of your presidency, but it's clearly been a tough year. the polls have gone up and down but they are on a low point right now. what i'm asking you, you acknowledged the difficulties with the health care rollout. when you look back and you look at the decisions that you have made and what you did, what you didn't do for you personally what do you think has been your biggest mistake? >> with respect to health care specifically or just general? >> the whole thing. >> well, there's no doubt that when it came to the health care rollout even though i was meeting every other week or every three weeks with folks and emphasizing how important it was that consumers had a good experience, an easy experience in getting the information they need and knowing what the choices and options were for them, to be able to get high quality, affordable health care. the fact is it didn't happen in the first month. first six weeks in a way that was at all acceptable.