john donohue was talking about the paypal situation.id i called tim cook and he had experience dealing with carl icahn and he called some members of the paypal mafia. how often does that happen? >> it happens a lot. if you are at the top of the company come you can get advice for the people that work for you and advice from your board. most ceos are heat seekers for the best advice possible. you have to balance that with what you can talk about. something like carl icahn is a great example because it was very public it was no secret. we had a situation earlier this year on one of the boards i'm on and i reached out to meg whitman who gave me on believably great advice which was helpful. >> give me an example of a time -- an example you can share details on when you are in a crisis and you handled it either the right way or the wrong way. >> i have done both. one of the times at ebay that we were rolling out a new feature because we we knew better and it would change everybody, it forced everybody to it whether they wanted to go to it or