. >> my name is john freberg i have been with the housing rights committee and involved as a counselor since the mid 80s. i just wanted to give you a more ground view of what i do in relationship to the sea op. we deal with a wide variety of abilities and understandings of the rules and regulations here in the city. so, a tenant comes in and a the situations might be with mold or heat i help them write a letter. but the letters are with their own significant at ther on it without our organization necessarily involved as a participant in the letter but more as a letter to the landlord saying, look, you know, we have some problems here, and i have tried to communicate with you in the past in different ways. so in this particular situation, i am going to have to ask you to give me a written reply on a period of time. we are saying that in context when that period of time ends up and the landlord does not apply and reply on the letter or does not apply appropriately. what i explained to the tenants is how it works and how when that deadline passes and they contact our coordinator who then,