place this summer and resulted in a large volume of complaints, including this from long—time user john gottour programme two weeks ago. well, i was familiar with it and i suppose with new changes there's always going to be a problem. but i don't like the way that the new app delivers the news. for me, it doesn't work and as a result, it's no longer my first news source. james cox was watching that and got straight in touch with us writing... susan way—vauthier added... well, we promised you a fortnight ago that we would try and get someone from the bbc to respond to the feedback you've given. so let's discuss that news app upgrade and other matters with naja nielsen, who's the digital directorfor bbc news. thank you so much for coming on newswatch. you'll know there have been lots of complaints about the new news app and many people are saying it's actually harder to navigate around the app. you used to be able to select what you wanted from tabs along the top. now you have to kind of scroll up and down a lot. why have you made it harder to find the stories people want? so that's an interes

place this summer and resulted in a large volume of complaints, including this from long—time user john gott

one of those who got in touch with us wasjohn gott and hejoins us now. john much for coming on newswatch. tell me how you've been using the news app and what bothers you about the new version? well, i was familiar with it and i suppose with new changes there's always going to be a problem. but i don't like the way that the new app delivers the news. for me, it doesn't work and as a result, it's no longer my first news source. the first, the former format was just so much easier to view and navigate quickly, and the presentation, has in my opinion, become bland, certainly by comparison with the other news apps. i think the new white, very white presentation wastes space and the menu options are very limited again by comparison with other news apps. i miss the fact that there's those menus. i know there is a three point menu on the bottom, but it doesn't seem to be as comprehensive as it was before. in other news apps that i use, the guardian, the ft, they have multiple choices generally at the top of the page that you can flick around if you want to go to some

yeah. john gott, thank you so much for coming on newswatch. you're welcome.t week. goodbye. good morning, welcome to breakfast with naga munchetty and charlie stayt. our headlines today... widening concern over the presence of lightweight concrete in public buildings — labour calls for urgent checks to find out how many are affected. the death is announced of mohamed al fayed — the former owner of harrods whose son was killed alongside princess diana in a car crash in paris. tougher rules on who can provide cosmetic treatments like botox — the public is asked for views on new regulations. in sport... the transfer window closes with premier league clubs spending more than 2 and a quarter billion... not much of it by luton though... their first ever premier league home match ended in defeat... beaten by west ham. how dash cam footage is changing the way our roads are policed — we look at the pros and cons of using footage filmed from our cars. for the first time in what seems like a long time, this weekend is looking fine. lots of dry weather with some warm sun

place this summer and resulted in a large volume of complaints, including this from long—time user john gottlearning that new navigation, that they will very quickly learn it — maybe after a couple of weeks. it takes time to get used to a slightly new navigation. the way we did it in the past was well working for a little bit of our audiences, but most of our audiences were never using that navigation. so again, we've — this is — this is one of the biggest news apps. it is the biggest media app in the uk. only apple news is as big an ours. we have got 13 million users every month. it is — it is such an important audience for us and it's very important for us that it works the best it possible can for all 13 million of them. and also for even more than that, because we are ambitious, we want this app to grow to more audiences. can we talk specifically about customisation? so people used to find it very easy to select a palette of topics for their feed, and lots of them are saying they can't do that any more. are you committed to offering that personalisation? it's again — it's again we are go