. >> john kilgan from the san francisco coalition for responsible growth. president, commissioners, director, when i was planning to come here and consider a few thoughts i might share with you, certainly one of them was that i would be delighted to talk about a customer delight. but from the speakers you have already listened to there is some merchant disappointment. -- there is some customers disappointment. i won't repeat all you heard. some thoughts on how to go forward. one of them that is emerging is perhaps to describe this in my words is to reenergize the public advisory committee. and what better way than those who are already having an active part of a director. from the people that spoke you may have sensed a hrelittle sur having taken place this morning. i would suggest that you would consider a broader survey of our customer base and perhaps an independent group to carry that out and get a real sense of the pulse that is really happening for the customer as the word payer was used. quite rightly. and, director, i would welcome putting the minut