john lazar has made a big point in making sure his drivers take care of his customers. one of the things i fear the most is being called into john's office because of a customer complaint which thankfully has never happened. the concept of taking away brand identity and giving away the goodwill we have built up to other companies is of course a big problem. another problem i have with this system is that we are not employees but this allows a regulatory body to collect so much personal data on us, it is so intrusive that while the intentions may be good, the potential for abuse is something that needs to be considered. and we may have the best people, the most honorable people in place today, but we don't know what happens tomorrow. and this system, i don't know of any other system where people who are not employees are monitored to this degree in any other system in the world. and it's frightening, actually. that's all i have to say. >> thank you, sir. >> jim santos, steven humphries. >> good afternoon, mr. santos. >> thanks, good afternoon, my name is jim santos and i