karishma: john rugen has been a paramedic for over 20 years, but nothing he's seen compares to this.y that we're treating, whether you have a fractured ankle, to the person who's actually complaining of fever and cough, we're treating them as, you know, you're a possible covid patient or a carrier of the virus, 'cause we have to protect ourselves. karishma: on the west side of queens, megan and her partner attend an elderly couple with covid symptoms. they've been sick for a week, but their condition has suddenly nose-dived. their daughter, who's also ill, suspects she was the one who infected them. female: i've been outside all the time when i was still working, you know, and i go to supermarket, you know, for their food, grocery shopping, so i guess it's me. i brought it home. karishma: that must be really difficult, to think that, you know, it was possibly you that-- female: it is difficult, because sometimes when i think about it, i kinda blame myself. [siren blaring] karishma: are you guys scared? john: we're very scared. we're scared for ourselves, you know, because even though