so now, i wanted to turn the mic over to my colleague, simone hudson and john scapulla who's going to present all the information that's been presented to our low income customers. i'll set the table for a second. you'll remember that the measure of affordability that's utilized by the epa and the industry is really a level of service in our sewer system improvement program is a comparison of the water and wastewater bill as a percentage of median household income. we have some programs directed at low income customers. you had requested us to get much more information on this, and this is that existing affordability metric. and what you can see, the water bill is graphed in blue, the sewer bill is graphed in green, the combined bill is graphed in gray, and you can see how those compare to the median household income over time. and we looked at this when we looked at the ten year capital and financial plan, but this is the launch point for the rest of our inquiry. and so now i'll turn the mic over to simone hudson who is a city hall fellow in the finance department and is now working