and then the second half of the presentation, it's going to be provided by simone hudson and john scarpula and really it's addressing all of the work we've been doing over the last 18 months with respect to affordability and the impacts of our rates and charges on low-income customers. and i understand four years ago when you were considering rates and charges, the commission emphasized that it really wanted to understand a little bit more than this over all percentage of medicinmedian household affordabilities. when we went through the budget process two years ago, i remember commissioner vietor, you encouraged us to do a lot of work. i know this is a long presentation but the work that the staff has done to address this question, i think is tremendous. and a lot of resources were dedicated to get a better picture of the situation. so, i'm going to start with rates and charges. so just providing a little bit of background with respect to this study, the city charter requires that every five years we engage a third-party expert to conduct a cost of service study. and what is important is t