isobel asher hamilton is senior tech reporter at insider, and john thornhill is innovation editor andlumnist at the financial times. we're also going to be considering a new report into how newspapers cover islam. rizwana hamid is director of the centre for media monitoring, a project of the muslim council of britain. and we'll be talking to her later, too. but we'll start the programme with that question i posed at the top, the role that reader comments play in journalism. ian carter is editorial director at iliffe media, and, ian, before we get into your experiences last week, tell us more about the titles you've got. because i think you're one of the last family—owned newspaper groups. we are indeed. iliffe itself is a very long—established publishing company. the family's run papers for centuries, but the titles we have now, newspapers include the kent messenger, the daily free press, the cambridge independent. we run lots of websites, kent online being our biggest one. and also radio stations down in kent. so, a real big media portfolio. fantastic, and rebecca whittington, i'm go