i came in when johnny stein was still manager. then muni was family. all the departments within muni was family. whatever you had to deal with outside, you could withstand it. it was a family inside. first thing i noticed when i got hired on, was the embrace from management from the supervisors through management. it was family. they help you get through that together. there wasn't much money. it was part of the general fund then. things were literally held together with duct tape. we provided the service. what i was trained to do, you go out there and you treat these people you want them to be treated. you give them the same service you desire. that's what we did. we got through that. i went through having guns but pulled on you. i didn't report that you have big piece of glass in front of you. i'm going on 28 years. if we can restore that family back, then we can restore the service. i wanted to share that with you. >> supervisor brown: thank you. >> terrence hall again secretary of treasury. when i was up last time -- >> supervisor kim: because you