jon matero president - network heroes a broadcast storm would be a lot of data purging out into the network that would cause such a clog bottleneck that it would disable the network from functioning during the february second outage calls were directed to the north las vegas slower than usual response times frustrated dozens including juan juarez whos home burnt to the ground... his dog was also lost in the fire. juan- i called them at 601 601 601 602 603 604 a lot of neighbos were calling and couldnt get to them fox 5 reached out to juarez... he told us he's still too devastated to talk... adding he blames the emergency call system failure in part for the destruction. juan - the fire escalated in 2 - 3 minutes metro says while weeks later they cannot pinpoint the cause of the failure... they are implementing changes to hopefully avoid another outage including enhanced monitoring of the 911 system... new protocols for anyone working inside the call center... and also reminding employees that they are prohibited from connecting outside devices ... like cell phones... to department computrs.

we spoke to jon matero a computer expert who says there are likely two reasons the system crashed... the first one has to do with an i-p failure... coming up tonight at 11... we'll show you the other reason he believes the system may have crashed. reporting live cyndi lundeberg fox 5 news local metro says the offsite call center will be open next month... should the system fail again it will help assist the main call center. during todays press conference they did rule out a hack... saying their firewall was never compromised. fox5 is your election fox5 is your election headquarters. today is one week until the republican caucus. so... the nevada republican party held a training event for the latino community. their goal is to make sure voters know where to go on caucus day... as well has how to caucus. the republican party is making a big effort to reach out to the latino community, to all communities, to valley. the republican caucus is on tuesday february 23-rd. and... the democratic caucus is this saturday february 20-th. we will bring you a special edition of fox five news at fi