jonathan chapman flew in from london because mckee through —— jonathan chapman flew from london's heathrow was seven hours and it took me five hours to clear through from landing, just to get out of the customs right now. so ijust managed to get through. it's normally quite a lengthy way to washington, may a few hours, but it was clear there were some serious issues and it has been quite a frustrating day. what was interesting was watching how the american queues, how the local, domestic passengers were dealing with it, they were clearly more clued up. i am not sure if there was a backup system in place. there was a lot of noise coming from the american side of the whole and really, we waited until there was some improvement. they brought the systems back together very slowly. they very slowly ramped it up instead of having thousands of people in one go. they didn't seem to have any backup or manual systems at all, not saying that there wasn't any, but it did take a long time in dulles. it just seems to peak at 3pm for european departures and it became clear as we entered the customs hall

joining me on the line is jonathan ivelaw—chapman. o dulles airport near washington from heathrow and got stuck. jonathan, just tell us about your experience and how long it took to get you through the airport? will my flight get you through the airport? will my flight was seven hours and it took me five hours to clear through from landing, just to get out of the customs right now. so ijust managed to get through. so it is 2:50pm now. it's normally quite a lengthy way to washington, may a few hours, but it was clear there were some serious issues and it has been quite a frustrating day. how were they are people through customs if the computers weren't working? what was interesting was watching how the american cues, how the local domestic passengers were dealing with it, they were clearly more clued up stop i am not sure if there was a backup system in place. there was a backup system in place. there was a backup system in place. there was a lot of noise coming from the american side of the whole and really, we waited until there was so

jonathan ivelaw—chapman flew in to dulles airport near washington from london's heathrow airport andne at customs. well my flight was seven hours and it took me five hours to clear through from landing, just to get out of the customs right now. so ijust managed to get through. what was interesting was watching how the american queues, how the locals, domestic passengers were dealing with it, they were clearly more clued up. they didn't seem to have any backup or manual systems at all, not saying that there wasn't any, but it did take a long time in dulles. there was a lot of noise coming from the american side of the whole hall, and really, we waited until there was some improvement. they brought the systems back together very slowly. not to overload any of the technical infrastructure rather than having 100,000 people coming through in one go. they very slowly ramped it up. we we re left we were left off the plane, there was no information on the aircraft, certainly we were walking through and everything seemed normal. it seemed to happen with peak in washington, about three o'clock

jonathan ivelaw—chapman flew in to dulles airport near washington from london's heathrow airport and waiting in a line at customs. the irony is the flight was only seven hours and it took me five hours to clear through from landing. just to depart the airport, in fact we have just managed to get out through customs right now, so i have just managed to get through. what was interesting was watching how the american cues, how the locals, the domestic passengers were dealing with this. they were clearly more clued up. there did not appear to be a backup system in place, i am not familiar with the us customs process but there was a lot of noise coming from the american side of the hall, and really we waited until there was some improvement in the technical issues, they brought the system is a very slowly, obviously not to overload very slowly, obviously not to ove rloa d a ny very slowly, obviously not to overload any of the technical infrastructure rather than have hundred, a thousand people coming through in go, they slowly rounded up, thatare through in go, they slowly rounded up, tha