the leader of the anti—defamation league, jonathan greenblatt, wrote last year, "social media companiesage from the margins to the mainstream." yet your experience of social media is more hopeful, and certainly very different. it suggests that it's possible for closed minds not to necessarily just become more closed, but potentially to open. absolutely. you know, i had visited twitter in 2016 for the first time, and i was talking to the woman who, when i was first on twitter, she was showing the e—mails that she had written to the other twitter executives explaining why i wasn't being kicked off the platform. if she had done that, i wouldn't have had these experiences that let me see outside of westboro‘s ideology. you know, twitter can be a tool for radicalisation, because you have extremists there trying to recruit people. why aren't we're doing things like — why aren't we in the mainstream, people with better ideas, trying to recruit people? if we try to kick people of these platforms, isolate them, all that does is it lends them — it pushes them deeper into this ideology. all they h