and congratulations to joseph duffy our inspection service who received not here. a letter of appreciation from a customer who was very thankful for his kindness and going the extra mile to help to get her job card signed for their bathroom renovation and went on to say that it was a stressful time since she was expecting the baby boy and the insprekter saved the family and it is nice to know that there is still people in the world like him, and so you will get no arguments from him, and he does the work that goes above and beyond the call of duty that we have seen, in the reach to make the job that much easier, and another honorable mention, to the central permit bureau, who was given a thank you letter for what the customer described as one of the smoothest customer service oriented site permits submitles he has ever experienced at dbi. a special thanks for heidi of the record management division for receiving a letter commending her fantastic customer service skills. heidi assisted the customer for the report that was ordered by the seller, he said it was a grea