>> well, what happened in his case, joshua was his name, joshua jordan stone, he was 15 years old, andgoing on for some time, even throughout elementary school, and he just couldn't take any more. there wawaphysical abuse in the school, in the hallways, in th classroom. there was name-calling. there was calling the home, our home at night at odd hours. there was just an array of different things. >> and you made attempts to deal with this. right? i mean, you talked to the school. >> yes. i talked -- >> what kind of response did you get? >> well, administrators said that they would take care of it, that they would talk with his social worker, for instance, who had knowledge of the situation. but they never interreacted. and therefore, the system failed us. >> i mean, this story, which obviously is sad and unnecessary, seems to be a common occurrence and seems to be something that we hear more about, that the system failed. i mean, what do we do to stop the system from failing? what can the system do to deal with this? >> well, we certainly have a lot to learn. the president is utterly c