my name is joyce crumb and i am the directly of housing and homeless division that oversues the shelters for the city. and so i am going to date myself and say theym an original member of the -- i'm going to date myself and say i am an original member of the sheltering committee starting back in 2006 and we have definitely come a long ways. i think the standards of care that have been implemented in the shelter have definitely helped to improve and i understand mr. pecerillo hasn't been in a shelter for about three years and i encourage him to go and visit and see some of the major change that have taken place. and also, i must say that this particular quarter, the second and third quarter reports came to us in a timely manner and we've had a month to digest the information presented by the shelter monitoring committee and gives us a chance to give feedback. in the past when we've aperiod before this committee we've gotten to report the morning of and that has not been very helpful. also, we have had the opportunity to meet with the offices of the shelter monitoring committee and i think