julia rochellee, the tsa has taken away my freedom to travel because i wear a medical device and cannot go through the amount of radiation i would be subjected to as a result i get an enhanced pat-down procedure every time. lastly, and there are plenty more, over 350, i am wendy, i wear -- i have worn an artificial leg since i was 4. i'm now 61. i used to travel a lot for my work but gave up traveling after being assaulted by tsa constantly. even to the point of having my breasts checked, instead of my leg prosthesis. first question i have for the panel, particularly for the aviation side, there's 65 to 67,000 tsa workers, men and women trying to do the good job. a quarter of them are employeed in administration. first question for you is, do you think that's a fair ratio of administration or do you think you are, in fact, a bloated bureaucratic organization that has a lot of people working on a lot of systems that ultimately after procurement don't work? >> sir, i'll respond to that. thank you for recognizing the very hard working men and women of tsa, our folks in the field are workin