, we have seen improvement with riders in terms of communication and i want to thank director julie kershbaum to delivering these ultimates to the board. riders need consistent use of signage, clear announcements and well in advance of a switchback and that's a small disruption or a 13-hour shutdown. we need accurate on-bus announcements. we need station agents who are all communicating the same thing so people know where go and what do when there's a little disruption or massive failure. we would leak to see this reporting in layman's terms so the everyday rider understands what you need to do to improve service. so we want to, in particular, see that muni understands what bunching and gapping means and the impact that inconsistent service has. you lose time with family or friended or when you're padding your schedule and the service doesn't come and you're late to appointments. we're very aware the service has been particularly poor lately, especially on the light rail line and we understand there are efforts underway to fix it but muni has a long way to go to gain confidence of the riders