now i want to ask our transits director julie kirshbalm to give you an update on metro service. >> good afternoon. i'm here to really give the first of what is going to be a monthly presentation on tracking both accountability and progress on the -- on the subway performance and the transit service more generally. my apologies for the paper version. i did not get the electronic version up loaded. the way we're approaching the subway as we discussed at the january 15 meeting, is focusing in two paths. the first is to reduce the daily delays. the travel time availabilitier. the congestion. it's caused by thing like having too many trains on to the subway at once, having a noncommunicating trains. but the customer impact is that they're stuck between stations or a trip that is supposed to take 15 minutes and ends uptaking 20 mince or closer to 25 minutes. abthen the second path is to reduce the number of incidents, the actual major breakdowns that we're experiencing on the subway that stops things in both directions. and on there, what we're trying to do is reduce the number of incidents,