i will turn it over to director borden, to julie. >> dr. kirshbaum. >> good afternoon. i'm the transit director and thank you for talking about the upcoming schedule changes. these are a part of our ongoing approach to make incremental improvements to improve or reliability. we're in a resource constrained environment right now as a result of the operator shortage, so we're not doing big ads to the system, but we are constantly making shifts and refinements to make service better. the changes go into effect early 2020. we're targeting january. although it may be early february. and some of the things that we're doing is enhancing reliability, making new or improved customer connections and also we believe will help with less misservice. on the reliability side, the first thing we're doing is we'll pilot in the morning a change to the rail system where we're going to turn the j-line along ebarcadaro rather than turning it at ebarcadaro station. it's an experiment but we believe it will decrease congestion and really reduce the amount of delay that customers are spending

and members of public to note, people like me are trying it out and i've been in contact with julie kirshbaum but it's critical because we will have a lot of people going there start on friday and tonight, too, so it would be great if it worked well. thanks. >> any other new or unfinished business? >> item 7, director's report. >> mr. mcquire. i'll start with a special recognition and i'll go to the podium for that. >> we don't have your walk-up music today but hum it to yourself as you get up there and get revved up to give a great award. now batting, tom mcquire. [ laughter ] there i was like to ask the director of communications to join me. so directors, i have the honour to honour but the sad news to share that after six years as an integral part of our agency and key member of our executive leadership team, candace sue is moving on. she's been responsible for communication, community outreach bubble relations, social media, digital creative services and during her time with us, she's redefined what a communication's director could main for a transit agency like ours and leaves behind a g