consumer response received approximately 3800 complaints and juneuly 1, 2000 12 20, 2013. what are some of the most common grievances expressed by service members and what is the bureau done or can it do to address the concerns? >> a lot of the people i get to , i'm lucky to work with them. holly petraeus has tremendous credibility across the country. she has lived that life for self. her self.fe a complaint,o found a lot of complaints, got 6.5 million dollars back to thousands of service members. we have addressed a lot of individual complaints. we have addressed problems like permanent change of station orders which did not qualify people for the kinds of adjustments that other people were getting any mortgage market. the dod and veteran affairs have been very responsive to the problems that we identify. they have solved a lot of problems and it is a great partnership that we have. >> thank you for your advocacy. >> we recognize the gentleman from north carolina. to follow the chairman's opening line of questions about building renovation -- would you provide the committ