kaplan university issued a statement saying its tuition is comparable to other higher education institutionst are heavily subsidized by taxpayers. >> you may already know college will cost you something, but do you know how much? calculate college costs and add up how much he will need to save on our website. go to wbaltv.com and click on consumer alert. it looks like consumers are getting fed up with poor customer service. 65% of those surveyed said they have walked out of the store due to bad service. another 67% said they will hang up on a poorly handled customer service call. several more did receive high marks for their service. among them, apple computers and southwest airlines. >> dozens were on hand this morning as this class receive their diplomas. for 12 weeks for the students receive hands-on culinary training while preparing food for the maryland food bank. >> to know that the food we were making was going out to people who needed to have the food, i just want your heart and makes you feel good. they took the academics out and made it live serving. >> the program also said that e

so, you find many of these schools-- kaplan, university of phoenix-- with hundreds, literally hundredsuiters going right after these veterans. >> they want you to look for the individual's pain, and then you paint the picture of how much better their life can be because they've actually gone to ashford to get a degree. >> smith: a former marine, wade cutler, was hired as a recruiter at the for-profit college ashford university. ashford has over 9,000 military students enrolled today. that's a 2,000% increase in the last three years. they hire veterans like cutler to gain the trust of gis over the phone. >> if a military person is actually speaking with someone that's actually been in the military, there's a certain lingo or a certain slang that they're associated with that's very common with them. >> smith: give me an example of that. >> well, i mean, if it's a marine, then, of course, i would immediately say to them "hoo-rah, marine," or i would say "semper fi." and they would readily know that you were in the military and you had prior service. and, so, it's easy to establish that tr

was in england at cambridge university, and they are more long winded so they have to do it, and i have more time so i will do that. but i can't begin without saying to dr. kaplan, i find it interesting that homer lea had aspirations of becoming the commander of the chinese army, and the man who jack service was assigned to as a political advisor, general vinegar joe stilwell, washington cooked up this idea that he should become the commander of all allied forces, including the chinese forces of the nationalists and the communists in 1944, and that their humility -- humiliating message was delivered by john service because he spoke fluent chinese and had been born and raised there. so, there's a very good reason for us time these stories together, i think. and i have to start by just telling you that jack service and i were friends. and here's proof of it. this is a 1980 on the wall in beijing, the great wall. but we met first at stanford university in 1976 when i came back from doing my first film in china -- keep the lights up even though -- i don't need to see myself. but anyway, we met at a conference in stanford on the hot topic, who should america recogni